Return & Refund Policy

At Hoppy Place Boutique, many of our items are made to order, personalized, custom-created, or produced specifically for your order. Because of the nature of our products, all sales are final and we do not accept returns or exchanges. Please carefully review product details, sizing, personalization, quantities, and shipping information before completing your purchase.

Returns

We do not accept returns on custom, personalized, made-to-order, pre-order, spirit wear, group order, or final-sale merchandise.

If you have a problem with your order, please contact us so we can review the situation and determine how we can best make it right.

Exchanges

We do not offer exchanges. Please carefully review sizing information, product options, colors, personalization, and quantities before checking out.

Ordering an incorrect size, color, design, personalization, or quantity does not qualify an order for an exchange or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and include your order number, a description of the issue, and photos of the item when applicable.

Once the issue has been reviewed and approved, Hoppy Place Boutique will determine the appropriate resolution, which may include replacing or remaking the affected item or, when appropriate, issuing a refund.

Cancellations

Orders may be canceled only before production or fulfillment has begun.

Once an order has entered production, been personalized, prepared for fulfillment, or shipped, it cannot be canceled.

Custom, personalized, made-to-order, pre-order, and group or wholesale orders cannot be canceled once production has begun.

Shipping & Lost Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.

Hoppy Place Boutique is not responsible for packages delivered to an incorrect address provided by the customer.

If tracking indicates that a package has been lost in transit, please contact us so we can review the shipment and determine the appropriate next steps. Packages marked as delivered by the carrier will be reviewed on a case-by-case basis.

Refunds

Because all sales are final, refunds are generally not provided.

When there is a verified problem with an order, our first priority is to make it right. Depending on the circumstances, we may remake or replace the affected item.

In situations where a replacement is not possible, such as when an item is no longer available, Hoppy Place Boutique may issue a refund at our discretion.

Approved refunds will be issued to the original payment method. Processing times vary by bank or credit card provider and may take additional time to appear in your account.

Contact Us

Questions or concerns about your order? Please contact Hoppy Place Boutique using the contact information provided on our website. Include your order number whenever possible so we can assist you promptly.